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FAQs

We offer a wide range of solar products and accessories, including solar panels, inverters, batteries, and more. Visit our website for a full list of available products.

Our main office is located in Padstow, Sydney, NSW, Australia.

If the item is in stock in our local warehouse, delivery usually takes 1-3 business days in city centers and 1-5 business days in rural and remote areas. If the item is out of stock locally, delivery from interstate can take 2-7 business. days

Yes, you can pick up your order in person. Please leave a note for pick-up during checkout, and we will confirm a time and date with you.

  • Yes, we deliver to Tasmania, but there is a $100 shipping surcharge.

We generally do not accept returns or offer refunds unless required by Australian consumer law. If you receive a damaged or faulty product, contact us immediately.

Warranty claims are handled directly through the manufacturer. Please refer to the manufacturer’s warranty policy for details.

We accept major credit cards and other digital payment options, including Humm and Afterpay, to make purchasing easier for our customers.

Once your order has been shipped, we will provide you with a tracking number via email. Use the tracking number on the courier’s website to monitor the progress of your delivery.

You can contact our customer service team by phone, email, or through the contact form on our website.

Our privacy policy outlines how we collect, use, and protect your personal information. You can read it on our website.

  • We do not offer installation services directly. However, we can recommend trusted installation professionals upon request.

Changes or cancellations can only be made before your order has been processed for shipping. Please contact us as soon as possible to request changes or cancellations.

We offer financing options through Klarna, Humm and Afterpay. These options allow you to make payments in installments, providing you with greater flexibility and ease.

We may offer discounts or promotions from time to time. Keep an eye on our website or subscribe to our newsletter for the latest updates.