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Refund Policy

At YourSolar.Store, we are committed to providing high-quality products and excellent customer service. We adhere to Australian consumer law and have designed this Refund Policy to clearly outline our policies and limitations on refunds. By placing an order with us, you agree to the terms and conditions of this policy.

1. No Refunds for Change of Mind

  • Final Sale: All sales are considered final.
  • We do not offer refunds, exchanges, or credits for change of mind, incorrect choice, or dissatisfaction with the product.

2. Damaged or Faulty Products

  • Inspection Upon Delivery:
    • Customers must inspect their orders upon delivery and report any damages or defects immediately to our delivery driver.
    • Acceptance of the delivery indicates that you confirm the products are in satisfactory condition.
  • Documented Delivery:
    • Our delivery drivers document the delivery with photos, ensuring successful delivery and the condition of the products.
  • Warranty Claims:
    • In the event of a faulty product, customers must claim through the manufacturer’s warranty process.
    • We facilitate warranty claims according to the manufacturer’s policy but do not directly handle replacements or refunds.

3. Consumer Law Compliance

  • Your Rights:
    • Under Australian consumer law, you have certain rights regarding faulty products.
    • We are obligated to honor these rights and remedies as required by law.
  • Resolution Process:
    • If a product is deemed faulty or not as described, please contact us, and we will work within the law to resolve the issue.
    • This may include repair, replacement, or a refund, depending on the specific circumstances and legal requirements.

4. Customer Responsibilities

  • Customers must adhere to the following responsibilities to be eligible for any remedies:
    • Report any issues immediately upon delivery.
    • Follow manufacturer’s guidelines for product use and care.
    • Use the product as intended and avoid misuse or accidental damage.

5. Contact Us

  • If you have any questions or concerns about this Refund Policy, please contact us.
  • We aim to work within the scope of the law to provide assistance and address any issues promptly.

By proceeding with a purchase, you acknowledge and agree to the terms and conditions of this Refund Policy. Thank you for choosing YourSolar.Store!