Thank you for shopping at yoursolar.store. We aim to provide high-quality products and exceptional service to our customers. This returns policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from yoursolar.store. By purchasing from us, you agree to the following policy:
1. General Policy Overview
1.1. Acceptance of Terms: By making a purchase from yoursolar.store, you agree to the terms and conditions outlined in this returns policy. This policy applies to all products sold through our website or other sales channels.
1.2. Exclusion of Liability: To the maximum extent permitted by law, yoursolar.store shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use, misuse, or inability to use our products.
2. Returns for Change of Mind
2.1. Change of Mind: yoursolar.store does not offer returns, exchanges, or refunds for change of mind. All sales are final upon completion of the purchase.
3. Faulty or Defective Products
3.1. Notification: If you receive a faulty or defective product, please contact us within 7 calendar days of receipt of the product. Notify us at 1800 961 695 or [email protected].
3.2. Inspection and Assessment: yoursolar.store reserves the right to inspect and assess the product for any defects or faults. If the product is determined to be faulty or defective, we may offer a replacement, repair, or refund, at our discretion.
3.3. Return Authorization: Faulty or defective products must not be returned without prior authorization from yoursolar.store. Unauthorized returns may be rejected and returned at the customer’s expense.
3.4. Shipping Costs: If a product is confirmed to be faulty or defective, yoursolar.store will cover the cost of return shipping. If the product is found to be in working order, the customer will be responsible for return shipping costs.
4. Warranty Claims
4.1. Manufacturer’s Warranty: Products sold by yoursolar.store may be covered by manufacturer’s warranties. Warranty claims must be made directly to the manufacturer in accordance with their warranty terms and conditions.
4.2. yoursolar.store’s Role: While yoursolar.store does not provide warranties, we may assist customers in facilitating warranty claims with the manufacturer if needed.
5. Refunds
5.1. Eligibility: Refunds may only be issued in cases where a product is found to be faulty or defective and cannot be replaced or repaired.
5.2. Refund Process: Once a refund is approved, it will be processed through the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account.
5.3. Exclusions: Refunds will be limited to the purchase price of the product. Shipping and handling charges are non-refundable.
6. Indemnification
6.1. Indemnification Clause: By purchasing from yoursolar.store, you agree to indemnify, defend, and hold harmless yoursolar.store, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising out of or related to the customer’s purchase, use, or misuse of the products.
7. Dispute Resolution
7.1. Resolution Mechanism: Any disputes arising from this returns policy or your purchase from yoursolar.store shall be resolved through negotiation and mediation. If an agreement cannot be reached, the dispute shall be settled in accordance with applicable laws.
8. Contact Us
8.1. Contact Information: If you have any questions, concerns, or inquiries regarding this returns policy or any aspect of your purchase, please contact us at 1800 961 695 or [email protected].
By making a purchase from yoursolar.store, you acknowledge and agree to the terms and conditions set forth in this returns policy.